Return & Refund Policy


• This refund and return policy is strictly valid for items that are purchased via PACS online store, website address of only.
• Online Purchase: Return within 07 days of receiving the product(s) ordered from PACS online store ( Example: If you received the product(s) on 1st May, please return the product(s) by shipping it to our warehouse by 7th May.
• Product(s) can be returned for exchange or refund, provided the product(s) is returned in new and original condition with original product packaging, price tags and labels.
• For scrubs wear that have been embroidered with name, logo or wordings, no refund, no exchanges and no return request will be entertained.
• If the product(s) has been discounted either by promotion or coupon codes, the amount refunded will be based on the net amount i.e. paid price for the product(s) less the coupon amount as indicated on the receipt. Delivery charges paid in the original order are non-refundable. The coupon code may be replaced at our sole discretion if the product(s) to be refunded is damaged, defective or faulty.
• Product(s) sold at mark down prices due to defect cannot be returned.
• Inner wear, items cannot be exchanged or returned due to our strict hygiene policy.
• Only product(s) purchased in Malaysia can be returned.
• PRUDENTIAL AMPRI CLEANROOM SERVICES SDN. BHD. (PACS) reserves the right to reject requests for returns and/or refunds where (i) such requests are deemed habitual in our sole and absolute discretion; and/or (ii) there is suspicion of purchase for the purposes of resale.
• PRUDENTIAL AMPRI CLEANROOM SERVICES SDN. BHD. reserves the right for final decision.
• PRUDENTIAL AMPRI CLEANROOM SERVICES SDN. BHD. reserves the right to amend this policy at any time without prior notice.

All returns must be informed to us in advance in order to receive a reference code. This will be used to match the return case when item(s) are received. 
Please contact us before initiating returns.

STEP 1: Review Checklist

1) Inner wear is non-returnable.

STEP 2: Fill in the Return Form

1) Fill out the form here and submit to us. We will review and contact you back on the request.

STEP 3: Packing & Return

Warehouse Address:
Prudential Ampri Cleanroom Services Sdn. Bhd.
Lot 10, 11 & 12, Kawasan Miel,
44300 Batang Kali,
Selangor, Malaysia.

1) Please note that courier charges for your return package will NOT be covered by PACS.
2) Please obtain a delivery receipt from courier company of your choice or record your tracking number to trace your return package if it reaches our warehouse.
3) PACS will not be liable for any loss or damage of your return package and/or product (s) handled by courier company of your choice.
4) Please note that in person returns to our warehouse are NOT accepted.

STEP 4: Refund Confirmation Email


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